Privacy Policy

Dakhlay is committed to protecting your privacy. We have prepared this Privacy Policy and Notice (“Policy”) to describe our practices regarding our collection and use of the personal information of individuals who interact with our mobile apps or website (collectively referred to as our “Site”) and to inform you of your rights with respect to our data collection practices. This Policy provides information about the types of information that we collect, and what we may do with that information. It also describes with whom we share it, and how we keep it secure.

In this Policy, we will outline and describe the following with respect to the personal information that we collect:

• Categories of information we collect and its sources
• How we use your information – our purpose for collection 
• With whom we share your information
• Opt-out – your choices
• Cross-border transfers of information
• How long we keep your information, your right to delete it and correct it
• Security of your information
• Liability limits
• Questions and contact information
• Children
• Effective date of this Privacy Policy and changes

The services that we provide and to which this Policy applies include online services such as email newsletters, online content including relevant targeted ads, scholarship listings, and mobile applications for various medium or devices in use now or in the future (together, the “Services”). 

 Categories of Information we collect and its sources

1. Information you provide:

If you create a login account on our Site, the personal information that you provide includes your name and email address, and such other information as we may require. Also, if you contact us, we collect additional information such as your location, and any personal information that you provide in your contact request. We also collect your personal data when you call us on our service number. This includes information, such as your name and contact information, your phone number as well as the content of your message.

We also collect other information in the form of the content that you choose to submit during your use of our Site. For example, if you apply for or win a scholarship contest, you may be asked for information, such as high school graduation year, that Dakhlay may share with institutes for which you have expressed interest. Other information that you may choose to submit when using the Services or our Site includes your age, details of academic, preferences and goals related to the Dakhlay Services, test scores and other personally sensitive information entered your user account. Likewise, if you post in a user review or opinion survey, or comment on one of our articles our blogs, the 

1. Information collected automatically: 

Whether or not you create an account with us, certain information that identifies you may be passively collected and stored on our or our service providers’ server logs, including your Internet Protocol (“IP”) address, browser type, operating system and information regarding what pages you accessed when you visited our Site, and when (e.g., the date and time of your visit to our Site), and the information for which you searched and which you viewed. 

We also use “Cookies”, “pixel tags” and other tracking technologies to make our online services more useful to you and to tailor the experience with us to meet your special interests and needs. For information about Cookies, pixel tags and other tracking technologies used on our Site. If you choose to disable Cookies, some aspects of our Services may perform differently, for instance, you will need to re-enter your information each time you return to use the Services.

1. Information collected from third parties: 

We may also collect information about you from any social network or other platform (such as from Facebook, Twitter or other third-party social network sites) that you may have connected to or from. This information includes your login and profile information, and the actual social media networks you used. Further, we may associate this personal information obtained from these sources with the other personal information we have collected about you from other sources as described in this Policy. We do not control or supervise how these third-party sources process your personal information, and any request that you have regarding the disclosure of your personal information from them to us should be made directly to those third parties (such as Facebook).

In addition to the information that we collect as described above, we also collect information about you from our third-party integrators and vendors, such as Google Analytics, Fullstory, surveygizmo, and similar services. Personal data that we collect through these channels includes for example, IP address, access times, browser type and language, device type, device identifiers.

 How we use your information – our purpose for collection 

For each of the categories of personal information set forth in Section I above, we use your personal information to provide you with meaningful and relevant Services, which includes information about institutes, different programs offered and the best place to study. In addition, we may use your personal information for the following purposes:

• to respond to any questions or comments that you submitted to us on our Site or otherwise;
• to carry out any obligations entered into between us, such as providing you with Services that you have requested;
• to notify you of changes to our Services;
• to seek your views or comments on the Services we provide and send you communications by post, e-mail or text message which you have requested or that may be of interest to you, including newsletters, or promotions of our Services or events;
• to measure the adequate performance of our interactions with you;
• to obtain or maintain insurance coverage, manage risks or obtain professional advice and defend our rights and establish, exercise and defend our legal claims; 
• to facilitate your use of your web account on the Site; or
• to otherwise provide, create and maintain a trusted online environment and comply with our legal obligations.
• In using your personal information, we may share some or all of it with authorized representatives of institutes, work-places, and other entities that you may designate whose services relate to the Dakhlay Services.

 With whom we share your information

•  Per your instruction or use of the Services/Consents:
• We may share all categories of your personal information to selected outside companies, either by selling it or otherwise transferring it, to advertisers and other business partners that assist us in providing you with meaningful and relevant Services (each, collectively an “Advertiser”). Our Advertisers include realtors, loan providers and other complementary service companies, schools, work places, and social media platforms such as Facebook. The sharing of your personal information with these Advertisers is conducted in accordance with the contact preferences that you set when you create your user profile, or when you express an interest in any content displayed on our Site, or when you enter a response to any affirmative authorization that you provide by typing it in a space provided or clicking on an icon designed to show your interest in an item on the web page or in the app. 
• In addition, any personal information you share publicly through our Site may be indexed through third party search engines, such as Google or Bing. We do not control the practices of third-party search engines, and they may use caches containing your information, including any outdated information. You acknowledge that personal information that you submit when you participate in an opinion survey or user review, a blog or any online message board that we provide through our Site or Services may be available, via the Internet, around the world. We cannot prevent the disclosure to or use (or misuse) of such personal information by others, nor can we ensure it is deleted if you later ask us to delete your personal information as provided for in this Policy. 

1. Third party processors:

We also share your personal information with third party processors who act on our behalf (including contractors and service providers) to provide our web and app services and to help with our operations on our behalf (“Processors”). These Processors need access to and use of your personal information, and include third parties to provide us with technical support, to give us additional personal data about you, and to perform analytics and other work that we may need to outsource. These Processors are bound by law and/or contract to protect the confidentiality and security of your personal information.  They only process your personal information to provide requested services for us, and only act on our documented instructions. In addition, we use certain third-party Processors, such as Google’s reCAPTCHA service, to validate login credentials of individuals and to frustrate bots; in these cases, your privacy rights are determined by the Processor’s privacy policy.

We also share all categories of your personal information with other business partners that perform certain functions for us (“Business Partners”).  These Business Partners are themselves responsible to determine the purposes and/or means of the processing your personal information and for the lawfulness of that processing.  They include insurance companies, financial institutions, and other professional advisors.

1. Third party websites:

We provide links to other websites, such as social networking sites (e.g., Facebook, Twitter and Google), or our third-party partner websites (such as scholarship providers, institutes, and Business Partners), and these other websites may provide links to our Site. Third party sites operate according to their own terms of use and privacy policies and Dakhlay has no control over these third-party websites. If you wish to opt-out of any information sharing conducted by any third-party website that you link to from us, or to us from them, you must do so in accordance with their specific opt-out policies and procedures. By using our Site and Services, you acknowledge and agree that we are not responsible for the availability of such third-party sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You further acknowledge and agree that Dakhlay will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, advertising, products, or other materials on or available from such sites. 

1. De-identified information about you:

We also share aggregated or de-identified information (i.e., information that does not personally identify you directly), or statistical information about you, including statistical data and historical use data, with others for a variety of purposes, including for their own uses, for example, for improving their services for you and others. 

1. As required by law or legitimate business interest: 

In addition, we may disclose any or all categories of your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Likewise, we may disclose all such categories of your personal information to our professional advisers as is reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. Further, we may share some or all of your personal information in connection with or during negotiation of any merger or similar transaction involving sale or transfer of some or all of our business or assets. If another company acquires our company or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

 Opt-Out – your choices

NO MATTER WHERE YOU LIVE – If you do not initially opt-out or at some point after giving us your personally identifiable information you later decide to limit the sale of your information to our third party Advertisers, or you no longer desire to continue to receive additional information from us about Dakhlay and our Advertisers, you may “opt out” by submitting your request through our webform or by emailing us at [email protected]

A special note about your telephone number – By providing your telephone number to us, you agree that this action constitutes an “inquiry” for purposes of telemarketing laws. You are providing your express written consent to receive future information (including telemarketing) about products and services from us, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or mobile number (including use of automated dialing equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (e.g., video, etc.).

 Cross-border transfers of information 

Our Site and the Services we offer through it are Pakistan based and are controlled, operated and administered by Dakhlay and its Processors from offices and servers within Pakistan. Our Site and this Privacy Policy is strictly intended for audiences located in the Pakistan and are provided in accordance with and subject to applicable Pakistan law.

 How long we keep your personal information, your right to delete and correct it 

We retain your personal information as reasonably necessary to fulfill the purposes for which we collected it and you provided it, and to comply with our legal obligations. In no event will we keep your personal information for longer than is reasonably necessary for the purposes defined in this Policy. You also have the right to request that we delete your personal information, subject to certain exceptions, such as our need to prevent and protect against fraud or other illegal activity, to complete business transactions with you, and for such other purposes as allowed by law. You can correct or update your personal information by updating your profile or by contacting us.

 Security of your information 

To help protect the privacy of your Personal Data collected by us, we maintain reasonable physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal information to those employees who need to know that information in order to provide Services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.

 A note about Children

Children under the age of 13 are not permitted to use the Dakhlay Site or Services and we do not intentionally collect or maintain personal information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user’s personal information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the Internet. By using the Dakhlay Site or Services, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use the website and any Services offered by us.

 Questions, concerns or complaints – Contact Details

If you have questions about our privacy practices and this Privacy Policy, or if you wish to correct any of your information or exercise your rights under the law or this Policy, you can contact us as follows: 

www.dakhlay.com
Kayanpur Chowk Near Old Shujabad Raod, Multan
Multan, Pakistan
Email: [email protected]
Contact No. – (+92)-312-8666038

Please be specific when telling us what your request is.

 Shipping – Refunding Address

Opposite UC 73,Kayanpur Chowk, Old Shujabaad Road, Multan, Sher Shah Town, Multan, Punjab